Counter Fraud and Enforcement Unit : Working in partnership with Councils, Social Housing Providers and organisations to detect crime and prevent fraud and loss

Multi Agency Approach to Fraud (MAAF) Group

Gloucestershire Against Scams Joint Agency Response.

The MAAF has been set up to discuss fraud trends, victim care and communication of fraud threats across Gloucestershire.  Through collaborative working the main purpose is to raise awareness to minimise and disrupt fraud for all those that work, visit and reside in Gloucestershire.

The MAAF group consists of attendees from Gloucestershire Constabulary Economic Crime Team, Crimestoppers, the Office of the Police and Crime Commissioner, Trading Standards, Victim Support, NHS and Gloucestershire County, District and Borough Councils.

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When Peter was scammed online he lost £500 and felt “stupid, embarrassed, and particularly alone.”

However, Victim Support provided Peter with the opportunity to talk through what had happened, as well as giving him the reassurance and encouragement he needed to talk to his family, helping him to build his confidence and strengthen his support network.

With his new-found confidence, Peter was able to talk to his bank, who helped him tighten up his online security.

When asked about his experience with Victim Support, Peter said:

“Absolutely brilliant. I’m really pleased with the help you’ve given me. [You’ve made] positive things come about, and I have a much better outlook. It’s been a real pleasure talking to you. Thank you.”

Testimonial B

A sophisticated Authorised Push Payment scam left Maureen £5,000 out of pocket and feeling “stupid.” Being a victim of fraud knocked Maureen’s confidence and made her feel anxious, especially whenever her phone rang again.

However, Victim Support gave Maureen the opportunity to talk, in confidence, about what had happened, helping her to feel understood and better able to move forward. Maureen also benefited from Victim Support’s coaching to help her avoid falling victim to fraud in future, complemented with a wide range of fraud-related information.

Maureen’s bank investigated what happened and repaid her in full, in line with the Authorised Push Payment Fraud Reimbursement rules.

When asked about her experience with Victim Support, Maureen said it was:

“Very good, very good, thank you. Everything was fine, when I spoke to a caseworker it was all good. Thank you very much for your calls, it’s been very reassuring.”

Testimonial A